When choosing an in-home provider, these are the most important considerations:

Considerations HealthCall
Provider’s Professional Credentials
CHAP or CARF accreditationAttained both
Are they insured and bonded?Yes
Employees covered by workers’ compensation insuranceYes
Partners with community, government and local providersYes
Are references available?Yes
Provider’s Experience and Quality Standards
How long have they provided care?31 years
Offer continuing education and training for staffYes
Conduct annual background checks and skill testingYes
Provider’s Availability of Care
Provides secure client portal accessYes
Can services begin right away?Yes
Is staff available 24x7x365?Yes
Backup plans in place for scheduling issuesYes
Registered nurses on call 24x7x365Yes
Initial assessment with registered nurse, free of chargeYes
Open 12-hours per day, 6-days per weekYes
Provides individualized parent trainingYes
Pediatrician on staff and available to familiesYes
Psychologist on staff and available to familiesYes
Speech Therapist on staff and available to familiesYes
Social worker on staff and available to familiesYes

Insurance Plans Accepted At HealthCall

  • Aetna
  • Blue Cross Blue Shield
  • Blue Care Network
  • Blue Cross Complete
  • Children’s Special Health Care Services
  • Evernorth Behavioral Health (formerly Cigna Behavioral Health)
  • Habilitation Supports Waiver (HAB Waiver)
  • HAP
  • Meridian
  • Molina
  • Mi Choice Waiver
  • Priority
  • United

HealthCall partners with area Medicaid authorities including, but not limited to: AAA 1-B, Children’s Special Health Care Services, Community Living Services (Oakland and Wayne Counties), D-AAA, Easter Seals, The Guidance Center, Lenawee Community Mental Health, Livingston Community Mental Health, Macomb Community Mental Health, MORC, Oakland Community Health Network, Oakland Family Services, and Washtenaw Community Mental Health.